Quality Refund

Any product listed in TRT is graded and analysed prior to the listing being activated. Grading and analysis results thus accommodate all listings, and buyers can make their purchasing decisions based on this information.

 

Once a Buyer places a bid, the Seller accepts the bid, and all necessary conditions are met, the Seller will deliver the product to the TRT warehouse. Once the product is received at the TRT warehouse it is re-graded and re-analysed by both TRT and the Buyer (i.ea sample sill be sent to the Buyer) to ensure the delivered product is as was advertised. Should there be an unacceptable discrepancy between the first and the second gradings and analyses, the Buyer will be refunded while the Seller will be responsible for costs and recollection of the product.